LIMGENE CUSTOMER SUPPORT
Dedicated Support for Your LIMGENE Vehicle
At LIMGENE, our service continues beyond vehicle delivery. Our support team is available to assist with vehicle enquiries, warranty support, installed components, customization services, maintenance guidance and after-sales assistance.
Whether you own a LIMGENE vehicle or are considering a bespoke build, our team is ready to provide professional support.
How Can We Help You?
Vehicle Support
Get assistance with your LIMGENE vehicle, including information about vehicle features, specifications, operating functions and installed components.
Warranty Support
Eligible LIMGENE vehicles include warranty coverage for approved interior customizations and installed parts for up to two years or 60,000 kilometres, whichever occurs first.
Warranty coverage may vary depending on the vehicle, customization package, installed components and sales agreement. Please provide your vehicle details, invoice or warranty document when submitting a warranty request.
Interior and Customization Support
Our team can assist with:
- Interior components
- Seating and upholstery
- Entertainment systems
- Lighting features
- Storage solutions
- Bespoke accessories
- Exterior modification components
- Replacement parts
- Additional customization requests
Maintenance Guidance
Contact our support team for guidance on the care and maintenance of customized materials, installed systems and bespoke vehicle components. Always follow the maintenance instructions provided with your vehicle and use approved service providers where required.
Technical Assistance
For technical concerns related to LIMGENE-installed systems or components, please provide a clear description of the issue along with supporting images or videos. Our team will review the information and advise you on the next steps.
Parts and Component Enquiries
Contact us for information about replacement parts, accessories and components used in LIMGENE vehicle customizations. Availability, pricing and delivery times may vary depending on the component and supplier.
Showroom Visits and Consultations
Visit our showroom to discuss your vehicle, customization requirements or support request with our team. Appointments are recommended to ensure the relevant specialist is available during your visit.
Submit a Support Request
To help us respond quickly, please provide the following information:
- Full name
- Contact number
- Email address
- Vehicle make and model
- Vehicle identification number, if available
- Invoice or order number
- Date of purchase or delivery
- Description of the issue
- Relevant images or videos
- Preferred contact method
Our support team will review your request and contact you with the appropriate guidance.
Support Process
- Submit Your Request: Contact us by telephone, email, WhatsApp or through the website support form.
- Initial Review: Our team will review your vehicle details, warranty information and the issue reported.
- Inspection or Assessment: Where required, we may request additional images, videos, documents or a vehicle inspection.
- Recommended Solution: We will explain the recommended repair, replacement, inspection or service process.
- Support Completion: Once the required work is completed, our team will provide the relevant service information and guidance.
Important Information
Warranty and support services are subject to the applicable quotation, warranty document, invoice or sales agreement.
Warranty coverage may not apply to damage caused by:
- Accidents or external impact
- Misuse or negligence
- Normal wear and tear
- Improper maintenance
- Unauthorized repairs
- Unauthorized modifications
- Use of non-approved parts
- Failure to follow operating or maintenance instructions
Additional inspection, repair, replacement or transportation charges may apply where an issue is not covered under warranty.
Contact LIMGENE Support
LIMGENE
A registered trademark officially represented in Dubai by Barugzai Motors
Telephone: +971 50 516 0610
Email: [email protected]
Address: Showroom 1–3, Nad Al Hamar Road, Ras Al Khor, Dubai, United Arab Emirates
Contact our team to arrange a support appointment, vehicle inspection, consultation or showroom visit.